We've made it easy-peasy to place an order through our website - just click on your favourite blinds and enter your measurements on the next screen. You can click to get an instant price for that blind, see delivery times and technical specifications, and add it to your order basket, all from the same screen. If you have any special requests, or require further assistance, then feel free to .

You can see prices for individual blinds by simply clicking on your favourite blind then entering your measurements on the next page. You can even fill up your order basket without checking out, to see what the whole order will come to. If you'd like a formal quote sent to you by email then you can contact our friendly sales team either through live web chat or by .

If you're looking for information on delivery timescales, a full description of the product and where best to use it, or some technical information about the product's components or composition, you can find all of that and more by clicking on a product that catches your eye. Simply scroll down on the product page to view its details.

Samples can be easily ordered from each product page, simply select your favourite blinds and look for the orange 'order your free sample' button. They are usually sent by 1st class post on the same working day they're ordered, so you won't be waiting long. Feel free to order up to 10 samples in one go for free, or more than 10 for a £2.99 postage fee.

If you have already placed an order, you can track your delivery here: My Order.

We try to keep our lead times as low as possible, with an average turnaround of 5 – 7 working days. Accurate lead times are displayed against each individual product, and we'll keep you updated with regular emails. Once an order is dispatched from our production unit you will receive an email with a tracking link, it will usually be delivered the next working day, though remote areas can take a little longer. For more information on our delivery services, click here.

You can find a wealth of measuring tips and advice in our handy measuring guide, including advice on how to measure for bay windows, roof windows, conservatories and BiFold doors. If you've already taken a look at that and still need help, then get in touch with our friendly sales team through our live web chat or by .

You can make some changes to your order, before it's processed, by clicking here. If you can't find your order details or need to make changes not available on that page then not to worry, just to let them know precisely what you'd like to change and we'll get back to you ASAP.

If your order has already been processed then we'll try our best to make any changes you ask for, but please note that we'll be unable to confirm until we've contacted the production team.

No problem, just click here to view your order, where you'll see the option to view your printable invoice. If you don't have your order details then not to worry, just and we'll be happy to help.

Sorry to hear that, but don't worry, we'll get it all sorted out.

If the packaging appears damaged but you haven't checked the contents yet, then we advise you do that straightaway. Our blinds are robust and well packaged, so hopefully they've arrived intact, despite the appearance of the box.

If you've checked and the blinds themselves are damaged, then we'll be more than happy to replace them for you ASAP. – we'll just need you to include some photographs of both the packaging and the blinds themselves. We'll be back in touch with you promptly to let you know what happens next.

Child safety law prohibits us from making controls that reach within a certain distance from the floor, to limit access to them by young children.

For blinds over a 100cm drop, your chain/cord should finish at 100cm down from the top of the blind. For blinds under a 100cm drop, the chain/cord will usually be between 40-60cm. If you've measured your control cord/chain and they aren't the right length, then and we'll get it sorted out ASAP.

If the controls are correct but you're still struggling to reach them, just and we'll do whatever we can to help.

Sorry if that's the case, but we'll get it all sorted out ASAP. First off, it's worth noting that our production team print the finished size of the blind on the packaging label; depending on which blind type and which fitting type you've ordered this could vary slightly from the sizes you entered when you ordered (for example, if you've ordered wooden blinds and selected 'Recess' fitting, the finished size will be 1cm less in width than the size you entered on the website). If you're looking at the label and are worried about the size, then we'd advise you check the blind with a tape measure as you'll most likely find they are the correct size.

If you've already checked the size of the blind and found that it isn't the size it should be (after any allowances or deductions), then we'll be more than happy to replace it for you. – we'll just need you to include some photographs of the blinds with a tape measure clearly showing the size they've arrived. Please ensure that, in any photos that include a tape measure, we can see both ends of the tape measure in the photo - for longer blinds, a second photo showing a closeup of the final measurement is ideal. We'll be back in touch with you ASAP to let you know what happens next.

Apologies, but we can help. Just with a detailed description of the problem and some photographs attached that clearly illustrate what's wrong. We'll be back in touch with you ASAP to let you know what happens next.

No problem, we can help with that. Just exactly which parts you need and we'll get them posted to you ASAP.

If you've ordered multiple blinds of different types, then the likelihood is that they have been dispatched separately and the others will be on the way soon. Keep an eye on your emails for any further notifications from us regarding dispatch.

If the notification you've received shows that the whole order was dispatched together then don't worry, we usually pack multiple blinds into one box, so if you haven't opened the parcels you've received and checked their contents yet, you should find everything in there.

If neither of the above apply, or if your tracking information is unclear, feel free to and we'll look into it for you.

This usually happens when a courier has made their maximum number of standard delivery attempts without success. Don't worry though, we don't charge for redelivery, so to organise a redelivery on a convenient day. Please note that we're only able to offer deliveries from Monday to Friday.

Don't worry, there's usually a simple explanation if this has happened (the courier may have delivered the parcels to a neighbour, or to a secure location outside your property). They should have left a card through the letterbox to let you know where the parcels are, but apologies if they haven't on this occasion. If you've already checked the likeliest locations and you're still struggling, and we'll get everything sorted ASAP.

Feel free to get in touch using our live web chat service or by .