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Terms & conditions

Please read these product terms and conditions carefully as they set out the terms under which Blinds 2go makes the products available to you ("Product Terms"). You must read and agree with our terms and conditions before buying online or over the phone.

When buying goods from our website you enter an agreement with Blinds 2go, 1 Longwall Avenue, Queens Drive Industrial Estate, Nottingham, NG2 1NA trading as www.blinds-2go.co.uk. The agreement will be concluded when you place the order.

1. Our Products:

a) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Blinds 2go to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.


b) Measurements

Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.


c) Made to measure products

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Blinds 2go cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.


d) Skylight blinds

We are happy to accept returns on all our own brand skylight blinds. To qualify for a refund you must return the items within 7 working days of delivery. Skylight blinds must be unused and in a resalable condition. Before returning your items, please contact us via email or telephone to arrange your refund. We recommend that you return your skylight blinds via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full, including the original delivery fee. We are unable to refund the cost of returning the items to us.


e) Tolerance

Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.


f) Fabric

Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.


2. Order processing and our contract:

a) Order cancellation or amendments

When ordering your goods you are agreeing to a legal binding contract. According to Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.


b) Ordering by telephone

Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation.


3. Prices

The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of VAT and the total price shown is the price you will pay. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted.) On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.


4. Payment

When ordering products from the Blinds 2go website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.


5. Acceptance

We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.


6. Delivery of your goods

We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. A more specific dispatch date is available from the order tracking login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted.) Delivery will be made to the address specified by you. Please note that we can only deliver products within mainland UK. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.


7. Defective and damaged goods

All Blinds 2go products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at help@blinds-2go.co.uk or call our customer service team on 0800 862 0464. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.


8. Guarantee

Blinds 2go offer a 12 month manufacturers guarantee on manufacturing faults. In addition we offer a limited guarantee for a further four years making a total of 5 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched. This does not affect your statutory rights.


9. General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:
• Your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at help@blinds-2go.co.uk.


Reviews
5 Star
Don't take our word for it, we've got over 125,000 great reviews
5 Star
Perfectly made, accurately measured, super fast delivery, reasonable price
Really pleased with the blinds I ordered. Not being able to view them before purchasing, always is a little nerve racking but these were honestly as ...
5 Star
1st rate service
Extremely impressed with our first order! About to place our second order and obviously expecting to receive the same 1st class service!
5 Star
Good Value Product
Easy to fit and look fabulous!!!
5 Star
Great service
Great service samples were sent quickly. The finished blinds are a perfect fit and look great. I would highly recommend this company and I would use ...
5 Star
Love
Blind fits perfwctly love it excellent service
5 Star
perfect
I watched the utube clip on the blinds 2 go Web site. It explained how to measure and fit the blinds. It was easy. Placed order and they arrived ...
4 Star
Good one blinds2 go!
Delighted with my blind and very easy to fit. For the price I would have liked a nicer cord to match the material rather than a white plastic one.
5 Star
White Blinds
I ordered some blinds from Blinds 2go, everything about this company from the ordering process to actually receiving the blinds have been awesome! My ...
5 Star
Fast easy and great value for money
I have ordered two complete house sets of blinds and have been extremely impressed with the quality fantastic value for money and service. The blinds ...
5 Star
Excellent service , I will order again & recommend
Very happy with my purchase & will use again. I have already recommended to a friend.
2 Star
wrong size
Size was wrong and come in two pieces not one length
1 Star
Terrible takes money an don't give ya the goods
Think it's bad they take the money an don't give you the goods I've tried tracking it an gone to the place it says Ian they say it's not there I'm ...
5 Star
very good blind company
Perfect fitting blind.Quick delivery.Very impressed
5 Star
Quality blinds!
Ordering was fantastically easy, and the blind came fairly swiftly! The quality was excellent, and without hesitation, I would use the company again ...
2 Star
Blinds do not fit
We 're on our third blind with Blinds2go. Each one they send out is 1 cm too long. Each time we complain they ask us to measure and when we do, send ...
1 Star
Blinds just do not work
blinds need to be attached to the wall on the window side, there is just not enough room for the metal bracket on the windows PVC frame. Attaching to ...
5 Star
Perfect Service, perfect blinds!
I measured 6 windows as instructed on the website and placed my order. I was worried that I would do it wrong and the blinds wouldn't fit but it was ...
1 Star
Blinds
Cheap, badly made and a waste of money. Parts were missing. I've ordered from a proper company. Lesson learned.
5 Star
Great fit easy to install
Fast delivery easy to fit with instructions. Looks fab. I chose black and so glad i did. Looks stylish? Would definitely recomend this company.
4 Star
Happy with my purchase
Blinds well made and good service. It would be nice to have had an email with a specific time and date for delivery , as normally out all day , but ...
5 Star
Fantastic service
Ordered black blind came very fast fantastic service. A****
5 Star
A Star Service
It was shockingly good service.. from online ordering to delivery in only a couple of days. The blinds were easy to fit and fitted superbly. We ...
5 Star
Total satisfaction
Excellent administration up to delivery, wonderful quality - I have just ordered 4 more !
5 Star
What I wanted is what I got,thanks.
Easy to fit and fits like a glove in window frame.
5 Star
Great product and service
i ordered on Monday and they were delivered by Friday. They were so easy to install and were up by Saturday, brilliant!
5 Star
Faux wooden blinds
Love the blinds , had quite a few compliments . Delivery was quick and price was reasonable.
5 Star
Excellant service and quality blinds
Excellant first class
5 Star
Good service
Blind arrived within a week. Fits well and is good quality. Well packaged with quality fittings. Good value for money.
5 Star
Fantastic service
Ordered a blackout blind for our living room had made to measure as its a big window and didn't want 2 blinds the blind came in fantastic order and ...
5 Star
So far so good
Everything so far has been excellent, the samples we ordered arrived the next day and the blinds we ordered subsequently for our Velux windows ...
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