5 Year Guarantee
| Scope of Warranty | 1 Year | 2 Years | 3 Years | 4 Years | 5 Years | 2-5 Years |
|---|---|---|---|---|---|---|
| Components (with like or similar) | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Cords | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Labour, Collection & Delivery | ✔ | ✘ | ✘ | ✘ | ✘ | ✘ |
Sensible small print
Our guarantee is simple and straightforward with just a few obvious conditions and exclusions:
- Accident
- Alteration
- Exposure to elements
- Misuse
- Failure to follow measurement, installation, cleaning or maintenance instructions
- Fitted in a non domestic environment
- Normal wear and tear
Product Exclusions
- Fabrics and dyes - normal fading
The legal stuff
This guarantee is exclusive and in lieu of all other obligations liabilities or warranties. In no event shall Blinds 2go be liable or responsible for incidental or consequential damages of for any other direct or indirect damage, loss, cost, expense or fee. This guarantee does not affect the consumer's statutory rights under applicable national laws in force. We hope you'll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.
SureSize
Our Reassuring Measurement Guarantee
Even an expert at measuring can make mistakes from time to time, we're all human after all! Our SureSize guarantee is designed to give you that little extra peace of mind and cover you against mishaps, for a stress-free measuring experience.
All you need to do is add SureSize to your order and if anything goes wrong with your measurements, we'll replace your blind with a new one at the right size.
How to claim your replacement
The sensible small print
Our motto is 'made to measure, made simple', and we've stuck to that principle with the SureSize small print too. There are just a few things to bear in mind:
- If you'd like to use your guarantee you just need to let us know within 14 days of receiving your blind. You'll need to arrange for the order to be returned to us before we can process a replacement order, so please keep all the original packaging so you can safely wrap it back up for transit.
- Our guarantee is designed to cover mismeasurements only, so the replacement blind needs to be exactly the same as the original. We've got a great free sample service so you can check you are happy with the style before you buy.
- If the replacement blind is smaller than the original there will be no refund, but if the blind is bigger you will just need to pay the difference. We won't charge you for delivery of the replacement.
- The guarantee covers up to four blinds per household and we'll only replace each blind once, so you'll just need to make sure your second measurements are correct. We've got lots of guides to help you out and a friendly customer service team with loads of expertise if you have any questions.
- SureSize is not offered on our Skylight Blinds or Outdoor Blinds as they are not made to measure. View our terms page for details on returns for these products.
- This guarantee is not valid on Shutters (except No Drill Shutters) or Privacy Sheers. Don't worry though, we have lots of helpful online guides on how to measure for these.
- This guarantee is valid for UK households only.
And it's as simple as that! We've tried to keep it very straightforward, but if you've got any questions our team is always on hand to help. Otherwise, take a look around at all the stylish designs we've got to offer, all made to measure for your home. Just remember to use a metal tape measure!
Price Match Guarantee
We won't be beaten on price - we guarantee it.
Our Price Match Guarantee means that even if you find the same product elsewhere at a lower price, all you have to do is let us know and we'll refund the difference.
There are just a few simple T&Cs:
- An order must already have been placed with Blinds 2go before your request is submitted. We cannot price match in a quote or at the point of order.
- Your query must be submitted within 30 days of the date you placed your order.
- The competitor product must be made-to-measure and be the same type, colour, material, composition and size as the product you ordered from Blinds 2go. It must also be in stock and available online.
- The competitor product must be from a UK based retailer.
- We can only match the price of individual products, not delivery charges.
- We are happy to match prices that are included in sales and promotions, but only where those prices are available to everyone (promotional prices that are only available to a limited number of customers, such as newsletter signup incentives, member discounts or unique voucher codes, will not be matched).
- If the price match is verified, we will refund the difference in price. You will be notified by email within 3 to 5 working days of the outcome of your request.
We guarantee it
We're so confident in the quality of our products, we provide a free, 5 year extended warranty on all of our products. The standard 1 year manufacturers warranty is enhanced by an additional 4 years cover on parts, as detailed below.
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