Please let us know how we can help so we can point you in the right direction...

If you can't find your order details or need to make changes not available on the order amendment page, then not to worry, just to let them know precisely what you'd like to change and we'll get back to you ASAP.

If your order has already been processed then we'll try our best to make any changes you ask for, but please note that once production of the order is underway, we will be unable to make any amendments.

No problem, just click here to view your order, where you’ll see the option to see your printable invoice. If you don’t have your order details then not to worry, just and we’ll be happy to help.

Sorry to hear that, but don't worry, we'll get it all sorted out.

If the packaging appears damaged but you haven't checked the contents yet, then we advise you do that straightaway. Our blinds are robust and well packaged, so hopefully they've arrived intact, despite the appearance of the box.

If you've checked and the blinds themselves are damaged, then we'll be more than happy to replace them for you ASAP. – we'll just need you to include some photographs of both the packaging and the blinds themselves. We'll be back in touch with you ASAP to let you know what happens next.

Child safety law prohibits us from making controls that reach within a certain distance from the floor, to limit access to them by young children.

For blinds over a 100cm drop, your chain/cord should finish at 100cm down from the top of the blind. For blinds under a 100cm drop, the chain/cord will usually be between 40-60cm. If you’ve measured your control cord/chain and they aren’t the right length, then and we’ll get it sorted out ASAP.

If the controls are correct but you’re still struggling to reach them, then and we’ll do whatever we can to help.

Sorry if that's the case, but we'll get it all sorted out ASAP.

First off, it's worth noting that our production team print the finished size of the blind on the label; depending on which blind type and which fitting type you've ordered this could vary slightly from the sizes you entered when you ordered (for example, if you've ordered wooden blinds and selected ‘Recess' fitting, the finished size will be 1cm less in width than the size you entered on the website). If you're looking at the label and are worried about the size, then we'd advise you check the blind with a tape measure as you'll most likely find it's the correct size.

If you've already checked the size of the blind and found that it isn't the size it should be (after any allowances or deductions), then we'll be more than happy to replace it for you. – we'll just need you to include some photographs of the blinds with a tape measure clearly showing the size they've arrived. Please ensure that, in any photos that include a tape measure, we can see both ends of the tape measure in the photo - for longer blinds, a second photo showing a closeup of the final measurement is ideal. We'll be back in touch with you ASAP to let you know what happens next.

Apologies, but we can help. Just with a detailed description of the problem and some photographs attached that clearly illustrate what's wrong. We'll be back in touch with you ASAP to let you know what happens next.

No problem, we can help with that. Just exactly which parts you need and we’ll get them posted to you ASAP.

Our handy installation guides will tell you everything you need to know about fitting your beautiful new blinds. If you can't find your order details though, or can't find the answer to your question in the guide, then and we'll be more than happy to help.

Our support team are always happy to help, so feel free to and we'll get back to you ASAP.